Q-Flow 6.3 ® Make The Most of Every Customer Visit ®

Certified partner & reseller of Q-Flow 6.3 in North America, with more than 3,000 + installations worldwide. Q-Flow 6.3, a complete platform for managing and optimizing omni-channel customer journeys, experiences, and supporting back-office processes.

The Q-Flow 6.3 platform consists of four key products and two focused solutions:

Q-Flow 6.3 AM – designed to deliver enterprise-grade appointment scheduling solutions, Q-Flow 6.2 AM includes every component required to provide self-service appointment scheduling (via Web, mobile etc.), agent assisted or outbound appointment scheduling as well as calendar capacity analysis and planning, allocation of resources required for appointments, and complete customer communications (e.g. reminders and confirmation requests) from the moment of scheduling until visit completion.

Q-Flow 6.3 QM – designed to deliver complete in-store/in-branch customer flow management, Q-Flow 6.2 QM includes both the rules engine that ensures smart, skill-based and priority-based routing and queuing of customers, and the equipment interfaces needed for delivering the in-store experience, such as check-in kiosks, directional digital signage, and audio.

Q-Flow 6.3 PM – designed to provide business process management to back-office operations that support the front-end customer experience, Q-Flow 6.2 PM includes a sophisticated workflow engine, skill-based task management, SLA provisioning and monitoring, and a true customer-centric architecture that ensures back-office processes deliver on promises made by customer-facing staff.

Q-Flow 6.3 IM – customer interaction management product manages all communication channels (e.g. email, Web, and mobile), handles incoming & outgoing messaging, supports both free and moderated agent communications as well as semi-automated and fully-automated messaging, and it can parse incoming messages to trigger and enrich customer-service processes.